Khanh Hoa Provincial People's Committee has just issued a regulation on coordination to support tourists in the province.
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Khanh Hoa will assist in solving problems reflected by tourists. Illustrative photo.
Accordingly, from June 8th 2021, through the hotline *2258, Khanh Hoa will support tourists with the following contents: Measures to ensure the safety of tourists' lives, health and property when using travel services; provide aids and rescue in case of emergency in the province. Support and guide tourists to carry out administrative procedures related to being robbed, stolen, and lost personal papers (passport, identity card, driving license, birth certificate, health insurance, train tickets, air tickets...). Support tourists with information, recommendations and reflections on individuals and tourism business establishments that violate service supply contracts, defraud or appropriate customers' property. Receive information and coordinate with relevant authorities to deal with tourists' complaints about enticing, fraud, price raising, compel price, not ensuring the quality of goods and services, other problems, conflicts in the transaction of goods ... for tourism business establishments.
Time for handling cases is regulated as follows: For urgent cases, which need to be present at the spot for settlement, within 15 minutes (from the date of receiving the notice of the center for Tourists Support), departments, agencies, localities or inspection teams must be present at the scene to handle the case. For cases received through applications or emails of tourists, the Tourist Support Center, leaders of departments, branches and localities will transfer functional agencies and departments to handle them in accordance with the law and procedure of the agency or unit. For complicated cases requiring inter-sectoral handling, the agency in charge of handling the case shall submit it to the Provincial People's Committee for promulgation a decision on the establishment of an inter-sectoral delegation to examine and handle the case, and then disband after completing mission.
In addition, the regulation also specifies the process of receiving complaints from tourists via the hotline *2258 and the responsibilities of agencies and units in coordinating to support tourists.
MY HAU